Why is it my transfer in waiting line?

On Smash, transfers larger than 2 GB do not receive priority processing and are placed in a waiting queue on the free version.

We know this can sometimes come as a surprise, so we prefer to be transparent and explain why files larger than 2 GB are handled this way.

When you send files with Smash, they are first uploaded to our servers, where they are then processed to ensure smooth and efficient downloading.

Because our servers can only process a certain volume of data at a given time, files larger than 2 GB are placed in a waiting queue. This prevents system congestion and helps maintain a reliable experience for all users.

Sending a file with Smash happens in three steps, a bit like a waltz:

The upload speed and download speed depend on your internet connection and your recipient’s connection. However, the processing speed depends entirely on Smash.

For large files, processing does not always start immediately. There may be a delay between the end of the upload and the start of processing, which is when the file enters the waiting queue.

The difference between Smash Free and Smash paid version lies in how quickly large files are processed.

For files smaller than 2 GB, processing begins immediately after the upload is complete, with no difference between the free and paid versions.

For files larger than 2 GB, processing starts:

This priority processing is one of the key benefits of Smash paid versions and allows large transfers to be available for download without delay.

If you don't want to wait, Smash paid versions are the solution.