When multiple files are uploaded, our system automatically bundles them into a .zip file. This allows us to deliver the most efficient service possible and ensure optimal upload and download speeds.
In most cases, you can simply double-click the .zip file after downloading it to open and extract its contents.
However, in some situations — especially on Mac — the operating system may fail to open .zip files correctly. This issue is unrelated to Smash.
To fix this, you can use free third-party tools:
On Mac: download The Unarchiver
On Windows: download 7-Zip
Once installed, simply open the .zip file using the appropriate tool for your computer.
With just a few clicks, any issues opening .zip files will be a thing of the past!