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Everything you need to know to send technical information to our support team.

How can I send technical information about my issue to the Support team?

Camille Mazauric

Questions related to solving the most common technical issues.

Troubleshooting

Everything you need to know to fix issues with the verification code email.

I’m not receiving the verification code for my email address?

Everything you need to know about troubles with emails.

I'm not receiving emails from Smash

Everything you need to know to fix recipient email issues.

My recipients don't receive the download email

Email issues

Everything you need to know on the issue of uploading getting stuck.

My transfer gets stuck at 100%

Everything you need to know to fix your upload issue when your file is "being modified"

My file is marked as “being modified” and I can’t send it

Everything you need to know to fix blocking issues by antivirus/adblocker.

How can I unblock my transfer?

Everything you need to know to fix your login issue.

Why am I not allowed to transfer files from my account?

Upload issues

Everything you need to know to unzip the downloaded transfer.

I don't manage to open the downloaded transfer

Everything you need to know to fix your download issues.

I don't manage to download files

Download issues

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